Service Level Commitment

This Service Level Commitment (“SLC”) is offered to all saleskultur Customers that purchase Covered Services (as defined below). For the avoidance of doubt, Customer’s access and use of a Covered Service will provide Customer the benefits and rights under this SLC at any time during the applicable Term (as defined below). saleskultur reserves the right to revise this SLC by posting a revised version at this web address, which will be effective on the start date of a Covered Service’s renewal Term.

1. Service availability
   saleskultur is committed to providing continuous and reliable access to our sales tools and online courses. We guarantee a service availability of 99% for our platform. If the availability of our service falls below 99% for a given period of time, saleskultur will offer a service credit to compensate for the loss.
   
   
2. Response time
   saleskultur is committed to responding to all support requests within a maximum of 24 hours during business days. Support requests received outside of business hours will be processed on the next business day.
   
   
3. Course content
   saleskultur is committed to providing high-quality and relevant tools and courses for salespeople. We also commit to regularly updating the content of our courses to reflect the latest trends and best practices in the industry.
   
   
4. Platform updates
   saleskultur is committed to informing our customers of all significant updates to our platform in advance. We also commit to minimizing service interruptions during platform updates.
   
   
5. Confidentiality and security
   saleskultur is committed to protecting our customers’ data by implementing appropriate security measures to prevent unauthorized access to our platform and its data. We also respect the confidentiality of all customer information and will only share it with third parties in cases authorized by our customers or required by law.
   
   
6. Termination conditions
   Customers may terminate their purchase at any time by providing notice in accordance with the termination provisions specified in their purchase agreement. If a customer decides to terminate their purchase before the end of its term, they will be required to pay any early termination fees specified in their purchase agreement.
   
   
7. Data retention and deletion
   saleskultur will retain our customers’ data only for the duration of their subscription or purchase agreement. After the subscription or agreement ends, we will delete all customer data within a reasonable timeframe, unless otherwise required by law.
   
   
8. Data backup and disaster recovery
   saleskultur will maintain a data backup and disaster recovery plan to ensure that our customers’ data is safe and can be restored in the event of a disaster or system failure.
   
   
9. Payment terms and invoicing
   saleskultur will invoice our customers for their purchases according to the payment terms specified in their purchase agreement. Customers are responsible for paying their invoices on time and in full.
   
   
10. Performance metrics and reporting
    saleskultur will provide our customers with regular reports on the performance of our platform, including service availability, response time, and other relevant metrics.
    
    
11. Customer feedback and satisfaction
    saleskultur welcomes feedback from our customers and will use it to improve our platform and services. We will also regularly survey our customers to measure their satisfaction with our platform and services.
    

With this SLC, saleskultur commits to providing high-quality sales tools and online courses to our customers and to meeting the service levels defined in this agreement. If you have any questions about our SLC, please don’t hesitate to contact us.